Supervisors assume an incredible amount of responsibility when people issues are thrust squarely at them. With all that is at stake, the "sink or swim" approach is unacceptable.
Essential Tools to Build Your Supervisory Skills enables new supervisors to "swim" while making the transition from individual contributor to management by taking the mystique, fear and uncertainty out of the supervisory challenge while enhancing their own personal productivity.
Get the most out of people by expanding your expertise in supervision personnel management.
Here's what you'll learn:
• Efficient scheduling and setting of priorities • How to be a successful coach
Effectively managing individuals is tough enough. Managing groups and making them productive and successful is a high-level management skill—one that’s essential to success in a competitive marketplace.
Building and Leading Dynamic High-Performance Teams teaches you proven-effective techniques required of leaders in today’s high-demand businesses. You’ll learn the skills you need to make teams perform including how to resolve disputes, evaluate performance and keep teams on track. As a team member you’ll gain unique management insights through a 360° view of teams and teamwork dynamics.
Whether you’re already a team leader who needs to retool your strategy or a manager just beginning the process, this program will make you a stronger leader of high-producing teams.
Here’s what you’ll learn:
Negotiating between competing interests is a routine part of every manager's work experience. In any situation, whether you’re dealing with customers, suppliers or co-workers, the most successful negotiating strategies are those that let everyone come out ahead. Conflicts, negotiations and agreements are not best resolved by simply out-negotiating your opponent.
The Win-Win Solution: New Strategies for Power Negotiating brings you insider strategies for collaborative negotiation and winning through mutual gain. You’ll learn how to clearly communicate your position and achieve the results you are seeking.
Your new skills in individual and team negotiating are part of a simple yet dynamic model that you’ll put into practice immediately.
Strong communication skills are vital for improved performance in individuals, groups and organizations. In today’s rapidly transforming business environment, if your message isn’t clear and persuasive the first time, you may not get a second chance to make it.
Using The Birkman Method®, Innovative Communication Strategies for Improving Performance reveals how you behave and react in interpersonal relationships, examines your response to conflict and empowers your decision-making. The first focus helps you understand your personal traits and how you are perceived by others. Once you understand how you relate to others, you will begin to develop the skills necessary for communicating effectively.
You’ll learn how to bring out better communication skills in others and how to become a coach for effective group dynamics.
Managers spend so much time coping with day-to-day operations that they can fail to grasp or effectively respond to larger, critical organizational goals. This natural tendency prevents managers from making decisions that are in the company’s larger and best interests. In today’s competitive business environment, you must be able to accurately assess how decisions, and a unit’s performance, fit into the “big picture” of an organization's goals and objectives.
Critical Thinking: Insights for Strategic Thinking and Analysis focuses on the integration and coordination of operations, marketing and finance that are paramount to running a business unit. You’ll gain skills in understanding and anticipating future market conditions, developing long-range strategies and making multi-year financial projections—all of which enhance the quality of managerial decisions.
Case studies and exercises will give you invaluable experience in strategic thinking and analysis.
Corporate restructuring has resulted in broadened responsibilities for many managers. Consequently, financial concerns are an increasing part of the equation, even for those who don’t have a financial background. With today’s growing emphasis on quantitative measurement of performance, it is virtually imperative that all managers have a solid foundation in financial analysis.
Finance Essentials for the Non-Financial Manager brings you the knowledge you need to evaluate quantitative data and incorporate it into the decision-making process.
• How to speak the language of financial managers • Effective cost management and cost control strategies
• Value-enhancing investments for your organization • Business income tax requirements
• Successful budget management • Fundamentals for interpreting financial statements
Your interpersonal skills are essential for successful leadership. Building successful teams and improving performance demands coaching, management, sensitivity, clarity and leadership. Enhancing your people skills will bring you greater success in motivating individuals and teams, and successfully coordinating performance and getting results across department lines. One of our highest-rated Executive Education programs, this course is designed for both the rising star who needs to expand personnel management skills and the seasoned manager looking for new strategies to build staff performance and collaboration. You’ll go beyond the basics of managing subordinates with skills that make you more effective with your peers and supervisors. This is also for managers who wish to fine-tune skills and develop strategies for dealing with people-related problems.
Successful negotiation means much more than having cultural and product knowledge and hoping for the best. Negotiations are frameworks of bargainer characteristics and situational factors (such as national culture) combining to influence the negotiation process. The task becomes even more complicated in the presence of cultural, language and business system differences. Advantage goes to the negotiator who knows what's going on.
International Negotiation: How to Overcome Cultural Business Challenges shows you how to successfully manage the negotiation framework in an international environment. Methods of instruction include case discussion, videos and a negotiation simulation.
Coaching Skills for Maximum Performance targets the unique strategic skill of coaching. It is a powerful course, applicable to all business settings, which delivers the tools managers need to learn, practice and master coaching skills.
This course introduces an interactive model that managers, leaders and coaches can implement immediately in their organizations to promote innovation, accelerate results, develop and retain valuable organizational members, improve organizational communication and team effectiveness and deepen commitment to personal, professional and organizational goals.
The Balanced Scorecard is a widely used concept that helps managers at all levels monitor results in their key areas. The Balanced Scorecard process was launched from an HBR article titled "The Balanced Scorecard – Measures That Drive Performance" and later by the best-selling book The Balanced Scorecard: Translating Strategy into Action. There’s nothing new about using key measurements to take the pulse of an organization. What’s new is the process of broadening the scope of the measures to include four key performance areas: financial performance, customer knowledge, internal business processes and learning and growth.
Measuring what Really Counts - Insights and Your Business Acumen gives you effective strategies for monitoring current performance and techniques for capturing how well your organization is positioned to perform well in the future. Using The Balanced Scorecard, you’ll learn management techniques that have proven equally effective for corporations, nonprofits and governmental agencies.
Increasing competitive pressures from a variety of sources make operations excellence and greater organizational efficiency critical to profitability and success. Lean process improvement is vital for all types of organizations: service, manufacturing, healthcare and government.
Supply Chain: Blending Lean Process Improvement and Management Strategies fosters a creative approach to innovative design and management of firms and the achievement of operational excellence and total quality through experiential exercises, moderated group discussions, and a highly engaging system dynamics simulation that provides a holistic view of a firm within the context of its entire supply chain.
• The relationship between business processes, core competencies, order-winning priorities and operations strategy—and their cumulative impact on building dynamic competitive capabilities • Strategies for long-term positioning with respect to the evolutionary patterns and trends within industries
Program Fee, Cancellation and Transfer Terms: Program Fee: The program charge includes • Tuition • Preparatory materials and class materials • Parking at the Executive Education Center • Select meals, refreshments and coffee breaks.
Cancellation Policy: All travel arrangements and accommodations must be made by the applicant and are not included as part of the program costs.
The registration fee is fully refundable 45 days or more in advance of the program start date. Due to inherent upfront planning costs and limited opportunity to refill an individual participant’s slot, the following refund schedule will apply:
• 50% of the tuition if canceled from day 44 to day 15 prior to program start • No refund is possible if canceled within 15 days of the program start
We can accept transfers to an alternate qualifying program. All transfer notices must be received AND APPROVED at least 3 weeks (21 days) prior to the start of the program. Transfer requests received less than 3 weeks before a program start are subject to a $100 US transfer charge.
Substitute participants for registrations can be accommodated with at least one week’s (7 days) advance notice.
By submitting a registration you agree to attend the program and pay the invoice by the due date. Any payments received after the due date will incur a $50 late charge. Registrations received less than 30 days before the start date of a program are due immediately.
We may be contacted at 803.777.2231 or 800.393.2362.