We offer two innovative certificate programs for supervisors and managers that build better
performance across a full spectrum of management skills.
The Front-Line Management Certificate Series is specially designed for supervisors
who work in the front lines of their organizations.
The Mid-Management Certificate Series is for managers with more than three years
experience, are in mid-level positions, and may have profit-and-loss responsibilities.
Below are detailed descriptions of our programs for 2008.
Click here for a one page pdf which
includes program titles, dates and prices.
Certificate Programs
Courses within each Certificate Program will focus on
specific topics of critical importance, expand business and interpersonal skills, and provide
practical experience. Each is designed to enhance performance across a full spectrum of management
skills and accelerate the fundamental competencies required to become a strong, effective, and
educated leader. Courses may be taken without enrollment in a Certificate Program; however, each
course is substantially discounted for those who do enroll. Courses are listed below in recommended
order. Organizations enrolling 10 or more participants will receive additional discounts. In
addition, each Certificate Program can be developed and customized to fit the needs of your
organization.
• Each certificate requires 3 or 4 foundation courses and 2 or 3 electives
• Participants have 36 months to earn a certificate
• Participants may exempt any course they have completed within the last three years
• The fixed prices for the certificate programs provide a substantial discount off regular
pricing and enable you to lock in a three-year
training budget
The Front-Line Management
Certificate Series |
Mid-Management
Certificate Series |
|
WHO SHOULD ENROLL?
People who supervise others and work in the front lines of their organizations
FOUNDATION COURSES
•
Critical Skills for Supervisors: Beyond the Basics
•
Leading & Facilitating High-Performance Teams
•
Assertiveness Training
ELECTIVE COURSES (Choose three of the following.)
•
The Power of Negotiation
•
Developing Effective Presentation Skills
•
Supervisory Skills for New Supervisors
•
Time Management
•
Power of Emotional Intelligence and
Business as Unusual
•
Project Management
•
Writing with Impact
COST Certificate Program Price: $5,220
COMBINED PRICE: If courses were taken outside this Certificate Program, you would pay
$7,470. (You save $2,250.)
|
WHO SHOULD ENROLL?
Mid-Level Managers with more than three years experience, who manage others, exhibit high
potential, and may have profit-and-loss responsibilities.
FOUNDATION COURSES
•
Communication Strategies for Improving Performance
•
Strategic Thinking & Analysis
•
Finance for the Non-Financial Manager
•
Leadership Through People Skills
ELECTIVE COURSES (Choose two of the following.)
•
Advanced Negotiation
•
High Performance Coaching
•
Behavioral Based Interviewing
•
The Balanced Scorecard
•
Advanced Communication Strategies
•
Project Management
•
Advanced Writing with Impact
•
Advanced Presentation Skills
COST Certificate Program Price: $6,810
COMBINED PRICE: If courses were taken outside this Certificate Program, you would pay $9,615.
(You save $2,805.)
|
Open Enrollment Courses
Leadership Development Programs
Leadership Through People Skills |
|
Dates Offered: March 3-6 | September 8-11
|
| $2,565 | $2,265
(2 or more registrants / same dates & organization) |
Strong interpersonal skills are an essential component of successful leadership. Managers must
coach people to improve their
Came in apprehensive, left educated and glad I attended. The skill will take time to
develop and hone, however it is a worthwhile investment in time.
— Robert Ballard
Southeast Regional Manager, QS1
|
performance, coordinate group efforts, and win support across department lines. This
program, one of our most highly rated, is designed for middle and upper-level managers, as well as
up-and-coming managers who have mastered the basic skills of managing subordinates and are now
ready to extend their skills to peers and supervisors. It is also for those managers who wish to
fine-tune skills and develop strategies for dealing with people-related problems. This unique,
challenging experience has proven to produce a positive and permanent change in the performance of
the graduates.
Read more
Competencies Addressed:
• Effective use of power and collaborative
leadership
• Communication with direct reports,
peers, and managers |
• Conflict resolution and mediation
• Handling difficult or negative people |
• Facilitating open exchanges of ideas
and information
|
|
Leading and Facilitating High-Performance Teams |
|
Dates Offered: April 1-3 | October 7-9
|
| $1,265 | $1,115
(2 or more registrants / same dates & organization) |
When individuals become team leaders or multi-team facilitators, they must master a variety of
skills that allow them to resolve disputes, evaluate performance, and keep teams on the right
track. This program, taught in an experience-based workshop format, offers you a 360° view of teams
from the perspective of an organizational team member. Relevant to team leaders who wish to “
retool” and to managers who are just beginning the process, participants will practice skills that
enhance team performance in experiential learning situations and then receive direct feedback on
their personal performance.
Read more
Competencies Addressed:
• Sharing leadership and building trust
• Creating an empowered team
environment |
• Leading collaboratively
• Facilitating meetings and group
sessions |
• Utilizing team development models |
|
Supervisory Skills for New Supervisors |
|
Dates Offered: May 6-7 | October 21-22
|
| $995 | $895
(2 or more registrants / same dates & organization) |
New supervisors assume an incredible amount of responsibility when people issues are thrust
squarely in their laps. With all that is at stake, the "sink or swim" approach is unacceptable.
This program is designed to enable the new supervisor to "swim" by taking the mystique, fear, and
uncertainty out of the supervisory challenge while enhancing their own personal productivity. This
experience builds a strong foundation for growth and effectiveness by creating confident, competent
supervisors. Participants receive a realistic perspective about their roles and responsibilities
and will employ new skills on the latest techniques in successful supervision.
Read more
Competencies Addressed:
| • Developing the role of a leader |
• Analyzing and solving problems |
|
|
Critical Skills for Supervisors: Beyond the Basics |
|
Dates Offered: April 8-10 | September
23-25
|
| $1,265 | $1,115
(2 or more registrants / same dates & organization) |
This program gives experienced supervisors advanced skills that will enable them to perform at
a higher level. Participants will conduct a self-analysis to find their strengths and weaknesses
and create a personal action plan for improvement. Participants will become better planners,
implementers, and problem solvers. Interviewing skills, learning how to resolve conflict more
effectively, and learning how to identify personalities in order to improve performance are the
building blocks of this unique experience. After learning practical real-world employment law,
supervisors will be able to correct behaviors that may lead to litigation against the individual
and/or the organization.
Read more
Competencies Addressed:
• 360° leadership profile
• DISC profile (behavioral style
assessment) |
• Conflict resolution
• Employment law |
• Advanced planning and problem
solving |
|
Open Enrollment Courses
Business Skills Programs
Strategic Thinking and Analysis |
|
Dates Offered: March 17-19 |
September 16-18
|
| $1,545 | $1,265
(2 or more registrants / same dates & organization) |
Managers spend so much time coping with the day-to-day operations that they can fail to grasp
the larger organizational goals. This natural tendency prevents managers from making decisions that
are in the company’s larger and best interests. Managers must be able to assess how decisions and a
unit’s performance, fit into the “big picture” of an organizations goals and objectives. This
program focuses on the integration and coordination of operations, marketing, and finance that are
paramount to running a business unit. You will gain skills in understanding and anticipating future
market conditions, developing long-range strategies, and making multi-year financial projections,
all of which enhance the quality of managerial decisions.
Case studies and exercises will be used to provide hands-on strategic thinking and analysis
experience.
Read more
Competencies Addressed:
• Understanding competitive
environments
• Setting organizational strategy,
design, and structure |
• Identifying opportunities and evaluating
risks
|
• Developing benchmarks and strategic
goals |
|
Finance for the Non-Financial Manager |
|
Dates Offered: April 22-24 | October
14-16
|
| $1,545 | $1,265
(2 or more registrants / same dates & organization) |
Corporate restructuring has resulted in broadened responsibilities for many managers.
Consequently, financial concerns are an increasing part of the equation, even for those who don’t
have a financial background. With today’s increasing emphasis on quantitative measurement of
performance, it is virtually imperative that all managers understand the basics of financial
analysis. Participants are taught how to evaluate quantitative data and incorporate it into the
decision-making process.
Read more
Competencies Addressed:
• Cost-management and cost-control
strategies
• Budget management |
• Business income tax requirements
• Value-enhancing investments for the
organization |
• Financial statement interpretation |
|
The Balanced Scorecard |
|
Dates Offered: August 26-27
|
| $1,265 | $1,115
(2 or more registrants / same dates & organization) |
The Balanced Scorecard is a widely used concept which helps managers at all levels monitor
results in their key areas. The Balanced Scorecard process was launched from an HBR article
entitled "The Balanced Scorecard – Measures That Drive Performance" and later by the best-selling
book
The Balanced Scorecard: Translating Strategy into Action. There’s nothing new about
using key measurements to take the pulse of an organization. What’s new is the process of
broadening the scope of the measures to include four key performance areas: 1.
Financial Performance; 2. Customer Knowledge; 3. Internal Business Processes; and
4. Learning and Growth. The Balanced Scorecard allows for the monitoring of
present performance but also tries to capture information about how well the organization is
positioned to perform well in the future. The Balanced Scorecard has proven equally effective for
corporations, nonprofits, and governmental agencies. In this two-day program you will learn
how to apply the basics of the Balanced Scorecard to your organization or operation and also how to
adapt the system to fit your specific needs.
Some of the benefits of using the Balanced Scorecard:
• Focusing the whole organization on the few key things needed to create
breakthrough performance
• Helping to integrate various corporate programs, such as quality, re-engineering, and
customer service initiatives
• Breaking down strategic measures to local levels so that unit managers, operators, and
employees can see what’s required
at their level to roll into excellent performance overall.
|
High Performance Coaching |
|
Dates Offered: May 27-28 |
November 18-19
|
| $1,545 | $1,265
(2 or more registrants / same dates & organization) |
High Performance Coaching is a two-day program for managers and leaders that assists them in
the strategic skill of coaching.
It is of great value to me as an instructional leader and supervisor. The coaching
clinic affirmed areas of strengths as well as areas that need further development.
— Basil Harris, Education Associate
South Carolina Department of Education
|
It is a powerful course applicable to business settings so that managers can learn,
practice, and master coaching skills. It is an interactive model that managers, leaders, and
coaches can implement immediately in their organizations to promote innovation and accelerate
results, develop and retain valuable organizational members, improve organizational communication
and team effectiveness, and deepen commitment to personal, professional, and organizational
goals.
Competencies Addressed:
• Teamwork, leadership, and high
performance
• Communication Skills |
• Effectiveness of recruitment,
development, and retention of key
employees |
• Enhance employee morale, loyalty, and
motivation |
|
The Power of Negotiation |
|
Dates Offered: April 30-May 1
| October 15-16 |
| $995 | $895
(2 or more registrants / same dates & organization) |
Negotiating between competing interests is a routine part of every manager's work experience.
In any situation, whether you’re
You guys offer a valuable learning experience that can’t always be obtained in a normal
classroom experience, but needs to come from someone who’s been in the work world.
— Chris Shealy, Technical Assistant, CMC Steel SC
|
dealing with customers, suppliers, or co-workers, the most successful negotiating
strategies are those that let everyone come out ahead. Conflicts, negotiations, and agreements are
not resolved by simply out-negotiating your opponent. By using collaborative negotiation and
winning through mutual gain, you will learn how to clearly communicate your position and achieve
the results you are seeking. Participants in this workshop will practice individual and team
negotiating role-plays that teach a simple yet dynamic model that can be put into practice
immediately.
Competencies Addressed:
• Strategies for collaborative negotiation
• Needs and motivation of the opposition
• Individual and team negotiation skills
• Maintaining a positive outcome |
• Negotiation on the personal front
• Understanding negotiation styles
• Negotiation vs. haggling
• Being tough on the problem, soft on the
people |
• Overcoming devious tactics
• Figuring your “BATNA,” the best
alternative |
|
Advanced Negotiation |
|
Dates Offered: June 3-4
|
| $1,265 | $1,115
(2 or more registrants / same dates & organization) |
Whether dealing with suppliers, demanding customers, or internal company dynamics, successful
negotiating is more than pulling tricks out of a bag. Although certain tactics are more effective
than others, negotiations are a framework of bargainer characteristics (such as listening ability)
and situational factors (power differences) combining to influence the negotiation process
(persuasion), which produces a certain outcome (profits, future deals). The advantage goes to the
negotiator who has a plan and is always aware of where he or she is in the negotiation process. In
this "MBA-level" skill-building workshop, participants will learn how to successfully manage the
negotiation framework. Negotiation by nature is experiential - the course includes case discussions
and simulations in a broad range of contexts, as well as negotiation skill assessment and
improvement tools. This program is for the individual who has experience in negotiation but wants
to take it to a higher level.
Read more
Competencies Addressed:
• Listening and questioning skills
• Discovering true interests behind
positions |
• Dealing with hardball tactics
• Disclosing the "right kind" of internal
information |
• Making concessions without "giving
away the store" |
|
Project Management |
|
Dates Offered: April 8-9 |
October 28-29
|
| $995 | $895
(2 or more registrants / same dates & organization) |
Project Management has been demonstrated to improve the chances of successfully completing work
efforts within the constraints of time, budget, and quality. While project management originated in
advance-technology areas, its usefulness extends well beyond its original engineering,
construction, and product development applications and has become essential for individual and
organizational productivity in today's business world. This two-day course prepares you to
immediately start to implement the principles and techniques of modern project management in your
business and work environment. You will learn to integrate the basic functions of project
management throughout the life cycle of a project; execute project planning, development,
implementation, and control techniques for successful project completion; and understand the
philosophy of modern project management and begin to think in project terms. This course should be
attended by project managers, project team members, executives, functional managers, and any
individuals involved with the planning, implementation, and control of projects.
Read more
Competencies Addressed:
• Project Integration Management
• Project Scope Management
• Project Time Management |
• Project Cost Management
• Project Quality Management
• Project HR Management |
• Project Communication
• Project Risk Management
• Project Procurement Management |
|
Time Management |
|
Dates Offered: April 15-16
| November 18-19 |
| $995 | $895
(2 or more registrants / same dates & organization) |
Studies show that we are working harder and more hours than ever. What they don’t show is that
sometimes we aren’t working very smart, especially where time is concerned. Organizations have four
primary assets: money, people, equipment, and time. Time is the most elusive, yet managing it
efficiently is critical to personal and organizational success. This program teaches how to work
smarter, not harder. Research shows that poor time management is one of the leading causes of
stress. This hands-on program is about getting control of our time so we can accomplish the most
important things, have lower stress levels, and increase personal and organizational
productivity.
Read more
Competencies Addressed:
• Delegation and follow-up
• Staying on task
• Overcoming procrastination
• Organization skills |
• Prioritizing
• Aligning personal and organizational
goals
• Forming good habits |
• Maintaining a POSITIVE approach
• Follow-through on commitments
• Organizational systems - paper vs.
computer |
|
Business as Unusual |
|
Dates Offered: February 19
| August 19 |
| $595 | $495
(2 or more registrants / same dates & organization) |
Change is an individual, emotional, and psychological matter for each of us. The bigger the
organization and the bigger the scope of change, the more difficult it is to keep people focused on
their jobs and meeting the needs of both internal and external customers. This one-day seminar
focuses on successfully managing change and transition in the workplace. Participants will complete
a self-assessment instrument that will enable them to deal more effectively with stress and
conflict associated with change. Participants will also examine case studies of organizational
change efforts.
Competencies Addressed:
• Understanding and implementing
organizational and individual changes
• Learning coping strategies for facing
uncertainty and ambiguity in the
workplace |
• Learning how to be more open to
change and deal realistically with the
tendency to resist change |
• Dealing more effectively with stress and
conflict associated with change |
|
Power of Emotional Intelligence |
|
Dates Offered: February 20
| August 20 |
| $595 | $495
(2 or more registrants / same dates & organization) |
Emotional Intelligence is the capacity for recognizing our own feelings and those of others,
and for motivating and managing emotions effectively in ourselves and others. Emotional competence
is a learned capacity that contributes to effective performance in all aspects of life. Research
has shown that “EI” is an important predictor of success. Studies indicate that emotional
intelligence (EI) or emotional quotient (EQ) accounts for 15% to 45% of an individual’s success on
the job. In this one-day seminar, participants will gain the skills to insure they become
strong, emotionally intelligent leaders. They will develop the ability to recognize and positively
manage emotions in themselves, in others, and in groups. Participants will also explore
cutting-edge developments in leadership theory and practices that will enable them to apply
emotional intelligence to specific leadership situations.
Read more
Competencies Addressed:
• Honest and accurate self-awareness
• Influencing and motivating others
• Developing emotionally intelligent
teams |
• Creating an atmosphere that fosters
emotional intelligence
• Adapting to change in the environment |
• Being positive and accountable for
results
• Helping others grow and develop new
skill sets |
|
Writing with Impact |
|
Dates Offered: February 12 - 13
|
| $995 | $895
(2 or more registrants / same dates & organization) |
Clarity and persuasiveness should be our primary concerns in contemporary business writing.
Telling people exactly what we intend to say and giving them convincing reasons to agree with us
are the keys to writing that gets the job done. Through them we create writing that has
impact. We won't have to write as many additional emails, letters, and reports - or make
numerous phone calls - because someone has misunderstood us or not been persuaded by what we have
said. When we reduce the amount of additional correspondence needed about a problem or a project,
we accomplish another important goal of effective business writing: brevity. Learning to use
descriptive writing and effective persuasion are the techniques through which we can write with
genuine impact.
Read more
Competencies Addressed:
• Demonstrations of specific writing
techniques
• Practice using those techniques |
• Instant critique of your writing
• Useful tips for organizing and getting
started with writing tasks |
• Proven methods for editing and proofing
your work |
|
Advanced Writing with Impact |
|
Dates Offered: August 5 - 6
|
| $995 | $895
(2 or more registrants / same dates & organization) |
Clarity and persuasiveness should be our primary concerns in contemporary business writing.
Telling people exactly what we intend to say and giving them convincing reasons to agree with us
are the keys to writing that gets the job done. Through them we create writing that has
impact. We won't have to write as many additional emails, letters, and reports - or make
numerous phone calls - because someone has misunderstood us or not been persuaded by what we have
said. When we reduce the amount of additional correspondence needed about a problem or a project,
we accomplish another important goal of effective business writing: brevity. Learning to use
descriptive writing and effective persuasion are the techniques through which we can write with
genuine impact.
Read more
Competencies Addressed:
• Demonstrations of specific writing
techniques
• Practice using those techniques |
• Instant critique of your writing
• Useful tips for organizing and getting
started with writing tasks |
• Proven methods for editing and proofing
your work |
|
Behavioral Based Interviewing |
|
Dates Offered: April 29-30 | November 5-6
|
| $1,265 | $1,115
(2 or more registrants / same dates & organization) |
Behavioral interviewing eliminates the time consuming and unproductive elements of traditional
interviews and concentrates on what really works. Your managers will conduct interviews that are
consistently accurate, efficient, and legally defensible. Plus, they give potential new hires a
favorable impression of your organization - essential in today’s competitive market. This
very interactive workshop provides a guide to understanding and implementing effective behavioral
interviewing techniques to identify top talent, improve your hiring ROI, and increase your
organization’s competitive edge in today’s labor market. The training is efficient and thorough,
with an interactive format that provides hands-on practice and feedback. Extensive video taping
will be used to improve interviewing skills.
Competencies Addressed:
• Learn strategy, principles, and history
• Identify the best techniques for your
organization
• Learn to develop an interview plan to
maximize the effectiveness of the
interview process |
• Build skills in the use of effective
questioning techniques at all stages of
the interview
• Perfect your probing techniques to
reveal core competencies
• Identify critical success competencies
for specific positions |
• Learn to analyze and report interview
results
• Improve interviewing and selection ROI
and processes |
|
Open Enrollment Courses
Communication Skills Programs
Communication Strategies for Improving
Performance |
| Dates Offered: February 26-28 | June 23-25 |
December 9-11 |
| $1,545 | $1,265 (2 or more registrants / same dates & organization) |
Strong communication skills are vital for improved performance in individuals, groups, and
organizations. In today’s rapid
Outstanding! I would recommend this course to anyone. It is a great opportunity
to improve on necessary communications skills.
— Chris Pierson, IT Manager, SCANA Corp.
|
business environment, if your message isn’t clear and persuasive the first time, you may
not get a second chance. Using
The Birkman Method®, you have a tremendous opportunity to discover how you behave
and react in interpersonal relationships, conflicts, and decision-making. The first focus is on
helping you understand your individual traits and how you are perceived by others. Once you
understand how you relate to others, you will begin to develop the skills necessary for
communicating effectively. In addition, you will learn to coach good communication skills in
others and how to become a coach for effective group performance.
Read more
Competencies Addressed:
• Persuasive communication
• Interpreting body language
• Communicating effectively as a leader |
• Perceiving communication styles
• Understanding group dynamics
• Reactions under stress |
• How to be inclusive in teams
• Understanding motivational needs |
|
Advanced Communication Strategies |
|
Dates Offered: June 3-4 | December 2-3
|
| $1,265 | $1,115
(2 or more registrants / same dates & organization)
Prerequisite: Completion of The Birkman Method® |
In the Communication Strategies for Improving Performance program, we utilize
The Birkman Method® to guide the participant to greater self-awareness, resulting
in an understanding of how their unique communication styles can benefit an organization. We
accomplish this through classroom discussion and exercises, both in groups and individually. We
also provide hands-on, experiential opportunities to see the "Birkman colors" come to
life. This is a two-day "refresher" course that will build on this understanding. Day 1
will include a review of the Method and individual scores, followed with an in-depth look at
scoring combinations, and descriptors of people with different or opposing profiles. Day 2 will
include a one-on-one coaching session and group exercises designed to enhance communication and
general leadership skills. Special attention will be paid to spotting stress behaviors in others
and developing strategies to deal with that behavior. The outcome of this give-and-take is better
communications within the organization. This program will include hands-on exercises, case studies,
participatory discussions, and lecture.
Competencies Addressed:
• Communication
• Influence/persuasion |
• Negotiation skills
• Persuasion and influence |
• General leadership skills |
|
Assertiveness Training |
|
Dates Offered: March 25-27 | July 22-24
|
December 2-4 |
| $1,265 | $1,115
(2 or more registrants / same dates & organization) |
When signing up for the class, I was very skeptical, but I really enjoyed the class.
This is a great program and all levels of management should take. Instructors are excellent.
— Kenny Goodson, Superintendent
CommScope, Inc. Catawba
|
The way you interact with others plays a large role in how your job performance is measured
and it’s difficult to perceive how we come across. The key to communicating more assertively and
more effectively lies in developing a better understanding of your basic communication style and
then learning how to modify it through the constant application of basic assertiveness principles.
In this comprehensive workshop you will learn whether your current behavior is assertive,
non-assertive, or aggressive and what you must change to ensure that your communications lead to
positive results.
Read more
Competencies Addressed:
• Recognizing your own and others’
communication styles
• Handling negative or difficult people |
• Persuasive communication
• Coaching, training, and mentoring |
• Speaking up in front of a group
• Building self-confidence |
|
Developing Effective Presentation Skills |
|
Dates Offered: May 13-14
|
| $995 | $895
(2 or more registrants / same dates & organization) |
These highly interactive, experiential two-day program provides participants the opportunity to
assess their current and typical communication styles and practice effective presentation skills,
with the goal of becoming a more relaxed and competent speaker. You will work toward those goals
with individual coaching and group experiences that reveal how to be assertive and influential. You
will learn the importance of trust and respect in building rapport and using communication to
persuade and reach agreement. Participants will learn tips and techniques for presenting
information and ideas to large and small groups. By the end of the second day every past
participant has remarked on his or her lessened fear and increased confidence. Our program in
September 2005 was rated 5.0 on a 5-point scale, the highest evaluation our instructors can
receive.
Read more
Competencies Addressed:
• Managing feedback
• Communicating to various audiences
• Seeing how we are perceived |
• Improving body language
• Planning
• Learning dynamic opening and closing
skills |
• Handling difficult questions and people
• Overcoming distracting habits
• VIDEO taping--a picture is worth a
thousand words |
|
Advanced Presentation Skills |
|
Dates Offered: November 12-13
|
| $995 | $895
(2 or more registrants / same dates & organization) |
These highly interactive, experiential two-day program provides participants the opportunity to
assess their current and typical communication styles and practice effective presentation skills,
with the goal of becoming a more relaxed and competent speaker. You will work toward those goals
with individual coaching and group experiences that reveal how to be assertive and influential. You
will learn the importance of trust and respect in building rapport and using communication to
persuade and reach agreement. Participants will learn tips and techniques for presenting
information and ideas to large and small groups. By the end of the second day every past
participant has remarked on his or her lessened fear and increased confidence. Our program in
September 2005 was rated 5.0 on a 5-point scale, the highest evaluation our instructors can
receive.
Read more
Competencies Addressed:
• Managing feedback
• Communicating to various audiences
• Seeing how we are perceived |
• Improving body language
• Planning
• Learning dynamic opening and closing
skills |
• Handling difficult questions and people
• Overcoming distracting habits
• VIDEO taping--a picture is worth a
thousand words |
|
