Management Science Department
Faculty Profile
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William J. Kettinger
Professor
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Biography
William (Bill) J. Kettinger is Professor of Information Systems at the Moore School of Business of the University of South Carolina. He teaches strategic information management, knowledge management and electronic business in the International Master of Business Administration (IMBA) program and in executive development programs both domestically and abroad. Professor Kettinger also has taught in the MBA program at IMD in Lausanne Switzerland and regularly teaches at the Wirtschaftsuniversität Wien, Vienna Austria and in the EMBA program at Tecnológico de Monterrey in Guadalajara Mexico. Dr. Kettinger’s research focuses on three research streams: strategic information management, business process change and IS Service Quality. These research streams have produced many publications including 4 books, 32 refereed journal research articles in such journals as MIS Quarterly, JMIS, Decision Sciences, CACM, Sloan Management Review, Public Administration Review, and, Long Range Planning as well as 9 editorially reviewed articles, 6 monographs, 7 book chapters, 18 proceedings, and 5 published case studies. He has twice served as a special editor for JMIS. A study appearing in the 2002 HICSS Proceedings, a 2000 study in Information and Management, as well as a 1998 study appearing in Decision Line have all listed Dr. Kettinger among the most productive IS researchers publishing in the top IS journals. Recently he completed a 2 year study for the Society of Information Management’s Advanced Practices Council focused on developing a better understanding of how senior executives value information resources and how this valuation process affects strategic actions. Prior to this effort he completed a 3 year study sponsored by Accenture and IMD International that developed a comprehensive measure of effective information use which predicts business performance. Based on this research, he coauthored, Making the Invisible, Visible: How Companies Win with the Right Information, People and IT published by John Wiley Press, which provides a practical guide to managers developing strategic measures of information assets and knowledge management effectiveness. Scholarly results and discussion of this research project appear in Information Orientation: The Link to Business Performance a 2002 book by Oxford University Press. In 2000 he co-edited Process Think: Winning Perspectives for Business Change in the Information Age which examines the evolution and practical application of the business process change. Bill has been the recipient on numerous awards such the Society of Information Management's 1995 best paper award honoring outstanding research in the field of information systems. He has twice won awards as an outstanding teacher at the Moore Schools. In addition, he served as an Assistant Dean for the Moore School from 1988 to 1993 and has been the principal investigator on several grants. He also served as the Director of the Center of Information Management and Technology Research from 1993 -2004. Bill has over 25 years consulting experience in both the public and private sectors with such
organizations as Accenture, AT&T, Cambridge Technology Partners, IBM, Bose, Renaissance
Interactive and Philips N.V. He received his Ph.D. and an M.S. from the University of South
Carolina and an M.P.A. from the University of Massachusetts at Amherst and a B.S. from
Northeastern University. He can be reached at (voice) 803-777-2940, (fax) 803-777-6876 or by e-mail
at
bill@sc.edu or
kettinger@bellsouth.net Personal website:
www.kettinger.com
Vita |
